When things go wrong, and official sources

Implant failure and redo costs, overseas treatment, fund claim disputes, misleading ads, complaint bodies and the official sources to check.

Most dental treatment goes as planned, but implants are a long, multi-stage process and the costs of something going wrong can be high. This section explains, in plain terms, the situations people run into and where each one is handled.

The complaints overview maps the system: talk to the practice first, then a state or territory health complaints entity or Ahpra and the Dental Board of Australia for concerns about a practitioner's conduct or care, consumer law bodies and tribunals for billing and refund disputes, and the Private Health Insurance Ombudsman for problems with your health fund. Other guides cover implant failure and who pays for a redo, the risks of having implants placed overseas, health fund claim disputes, red flags in cheap implant advertising, and a list of official sources to check figures against.

This is general information about costs and complaint processes, not legal or clinical advice. For a serious injury or a large dispute, consider getting independent advice from a lawyer or a community legal centre.

When things go wrong, and official sources

Guides in this topic